Compliance

Complaints policy

A clear route, a named person, and an external escalation path. Disagreeing with our campaign is not a complaint we can fix — but errors, conduct and privacy issues are.

⚠ Working draft — requires counsel sign-off before launch

How to complain

Use the contact form (select "Complaint") or write to complaints@dontdivide.com.au. Include what happened, when, and what outcome you're seeking.

What happens next

2 business days: acknowledgement from the complaints officer ([named person]).
10 business days: a substantive response. Complex matters get a progress update instead, with a date.
Escalation: if unresolved, the matter goes to the campaign director, and you will be told the outcome in writing.

Specific routes

Published claims: substantive corrections are made and logged publicly on the fact-check tracker.
Voices quotes: removal or contextualisation requests are actioned within 48 hours under the editorial standard.
Privacy: handled under the privacy policy; you may escalate to the Office of the Australian Information Commissioner (OAIC).
Electoral matters: you may also contact the Victorian Electoral Commission directly.